Privacy Policy

Effective Date: November 5, 2025

Last Updated: November 5, 2025

1. Introduction

Smart Scalability ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://smartscalability.com and use our AI automation services.

This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection laws of India.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, company name, designation

  • Business Information: Company details, business requirements, project specifications

  • Account Information: Username, password (encrypted), account preferences

  • Payment Information: Billing address, GST number, payment method details (processed through secure payment gateways)

  • Communication Data: Records of correspondence, feedback, support requests

2.2 Technical Information

We automatically collect certain technical information:

  • IP address and device information

  • Browser type and version

  • Operating system

  • Referring website URLs

  • Pages visited on our website

  • Date and time of visits

  • Cookies and similar tracking technologies

2.3 Business Data

When providing our automation services, we may process:

  • Workflow data and process information

  • System integration requirements

  • Performance metrics and analytics data

  • Custom automation parameters

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide our AI automation and consulting services

  • Account Management: To create and manage your account

  • Communication: To respond to inquiries, provide support, and send service updates

  • Service Improvement: To enhance our services and develop new features

  • Billing and Payments: To process transactions and send invoices

  • Legal Compliance: To comply with legal obligations and enforce our terms

  • Analytics: To analyze usage patterns and improve user experience

  • Security: To detect and prevent fraud and unauthorized access

4. Legal Basis for Processing

We process your information based on:

  • Consent: When you have given explicit consent

  • Contract: When necessary to fulfill our service agreement with you

  • Legal Obligations: When required by law

  • Legitimate Interests: When necessary for our legitimate business interests

5. Information Sharing and Disclosure

We may share your information with:

CategoryPurposeService ProvidersThird-party vendors who assist in service delivery (hosting, payment processing, analytics)Professional AdvisorsLegal, accounting, and other professional servicesLegal AuthoritiesWhen required by law or to protect rights and safetyBusiness TransfersIn connection with mergers, acquisitions, or asset salesWith ConsentWhen you explicitly authorize us to share information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures:

  • Encryption of data in transit and at rest

  • Secure Socket Layer (SSL) technology for data transmission

  • Regular security assessments and updates

  • Access controls and authentication mechanisms

  • Employee training on data protection

  • Incident response procedures

  • Regular backups and disaster recovery plans

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for:

  • Active Accounts: As long as your account is active or as needed to provide services

  • Legal Requirements: As required by applicable laws and regulations

  • Business Records: Up to 7 years for tax and accounting purposes

  • Project Data: For the duration specified in service agreements

After the retention period, we securely delete or anonymize your information.

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal information

  • Rectification: Correct inaccurate or incomplete information

  • Erasure: Request deletion of your information (subject to legal obligations)

  • Portability: Receive your data in a structured, machine-readable format

  • Objection: Object to certain types of processing

  • Restriction: Request limited processing of your information

  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session information

  • Remember your preferences

  • Analyze website traffic and usage

  • Improve user experience

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality

  • Analytics Cookies: Help us understand how visitors use our website

  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page

  • Updating the "Last Updated" date

  • Sending an email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and its rules, we have appointed a Grievance Officer to address any concerns regarding data protection:


Grievance Officer
Smart Scalability
Email: privacy@smartscalability.com
Response Time: Within 30 days of receipt of grievance

15. Compliance with Indian Laws

This Privacy Policy is designed to comply with:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Personal Data Protection Bill (when enacted)

  • Other applicable Indian laws and regulations


Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Smart Scalability
Owner: Dhanraj Singh
Phone Number: +91-7004094530
Email: privacy@smartscalability.com
Website: https://smartscalability.com

For general inquiries: support@smartscalability.com